jackpotbd Privacy Policy —
Your Information is Completely Safe
This privacy policy explains in detail how your personal information is collected, used, and kept secure on the jackpotbd platform.
Introduction
jackpotbd is a safe and responsible online gaming and betting platform built for players in Bangladesh. We believe that the protection of your personal information is a fundamental right. This privacy policy explains how jackpotbd collects your information, the purposes for which it is used, and how it is kept secure.
By creating an account, playing games, or using any service on our platform, you agree to the terms of this privacy policy. If you disagree with any term, please contact us or review our Terms and Conditions page.
1. What Information We Collect
Various types of information are collected when you register, log in, and use services on the jackpotbd platform. A breakdown of that information by category is provided below:
Personal Identification Information
- Full name and date of birth
- Email address
- National ID or passport number
- Residential address
- Mobile number
Financial Transaction Information
- bKash, Nagad, or Rocket account number
- Deposit and withdrawal history
- Transaction time and amount
- Payment verification details
Technical and Device Information
- IP address and location data
- Browser type and version
- Device type (mobile / desktop)
- Session time and cookie data
- Operating system information
Gaming Activity Information
- Play history and betting records
- Win and loss statistics
- Bonus usage details
- Preferred game categories
- Session duration and activity logs
2. Purpose of Using Information
jackpotbd uses collected information only for specific and lawful purposes. We never sell your information to third parties. The main purposes for which information is used are outlined below:
1. Account Verification and KYC Process
Personal identification information is used to verify your age and identity and to ensure responsible gaming. The jackpotbd platform is for users aged 21 and above only — this age verification process is essential.
2. Fraud Prevention and Security
IP and device information is analysed to detect and prevent unusual transactions, multiple account operations, or any fraudulent activity. This is necessary to protect all users.
3. Providing Customer Support
Your account and transaction information is used to help our 24/7 Bengali live chat support team resolve your issues quickly.
4. Service Improvement and Personalisation
Your gaming activity and preference data is used to improve and personalise the gaming experience. This allows relevant games and offers to be shown based on your preferences.
5. Lawful Marketing Communications
If you have given your consent, your contact information may be used to inform you about relevant promotions, bonus offers, and updates. You may withdraw this consent at any time.
6. Meeting Legal Obligations
Information may be used and retained to comply with applicable laws and regulations, to prevent money laundering, and to respond to lawful requests from legal authorities.
3. Information Storage and Security Measures
jackpotbd follows the highest technical and organisational security measures to protect your information. The key components of our security framework are:
SSL Encryption
256-bit SSL encryption is used for all data transfers, keeping your information completely secure during transmission.
Secure Servers
Your information is stored in high-security data centres where regular security audits are conducted.
Access Control
Only authorised personnel can access your data, and every access is logged.
3.1 Data Retention Period
Information is retained for as long as your account is active and thereafter for the period required by legal obligations. Transaction information is generally retained for a defined period in accordance with applicable financial regulations. Information that is no longer needed after account closure is securely deleted.
3.2 Our Response to a Data Breach
If a data security incident occurs, jackpotbd will promptly notify affected users and take the necessary remedial action. Keeping you safe is our highest priority.
4. Information Sharing with Third Parties
jackpotbd does not sell or unreasonably share your information. However, specific information may be shared with third parties in the following limited circumstances:
Service Provider Partners
Necessary information is shared with trusted technology partners to provide core services such as payment processing (bKash, Nagad, Rocket), identity verification, and cyber security. These partners are required to maintain the same data protection standards as jackpotbd.
Legal Authorities
Information may be provided in response to a valid court order, government directive, or lawful request from a law enforcement agency. In such cases, jackpotbd always seeks legal advice and provides only the minimum information required.
Business Transfers
If a corporate restructuring, merger, or acquisition occurs, your information may be transferred to the new ownership. In such cases, the new authority will also be bound by this privacy policy and users will be notified in advance.
5. Cookies and Tracking Technology
Cookies and similar tracking technologies are used on the jackpotbd website. Cookies are small text files stored on your device that help improve the functionality of the site.
5.1 Types and Uses of Cookies
Essential Cookies
These are essential to ensure the core functionality of the site — such as maintaining login sessions, security verification, and payment processing. The site does not function properly without these cookies.
Functionality Cookies
Used to remember your preferences and settings (such as language and display preferences), making each visit easier and more personalised.
Analytics Cookies
Used to analyse site traffic, popular pages, and user behaviour, which helps with site improvement. This information is aggregated and stored anonymously.
Security Cookies
Used to detect fraudulent activity, automated bots, and unauthorised login attempts, keeping your account secure.
5.2 Cookie Controls
You can disable cookies other than essential cookies by changing your browser settings. Please note, however, that disabling certain cookies may cause some site features to not work properly.
6. Your Information Rights
As a jackpotbd user, you have several important rights over your own information. We fully respect these rights:
Right to Access
You can ask to know what information we hold about you.
Right to Rectification
You can request that incorrect or incomplete information be corrected.
Right to Erasure
You can request that your information be deleted where there is no legal obligation to retain it.
Right to Restrict Processing
You can ask for processing of your information to be restricted in certain circumstances.
Right to Data Portability
You can request to receive your information in a structured format.
Right to Object
You can object to your information being used for certain purposes.
To exercise any of the above rights, contact our support team at: [email protected] — or submit your request via 24/7 live chat. We will respond within a reasonable time.
7. Protection of Minors' Information
jackpotbd strictly prohibits registration and use of the platform by anyone under the age of 21. We do not knowingly collect personal information from any minor.
If we become aware that a person under the age of 21 has created an account, that account will be closed immediately and all associated information will be securely deleted. Age verification is an essential part of our registration process.
If a parent or guardian believes their child has accidentally created an account, please notify us immediately at [email protected].
8. Changes to the Privacy Policy
jackpotbd reserves the right to update this privacy policy as needed. The policy may be revised to reflect changes in services or legal requirements.
How Changes Will Be Communicated
- A notification will be sent to your registered email for significant changes.
- The "Last Updated" date at the top of the page will always be updated to reflect the change.
- Continued use of the platform after a change is made will be taken as acceptance of the new policy.
- If you do not agree to the changes, you may contact us to request account closure.
We encourage you to review this privacy policy regularly. jackpotbd always believes in transparency and accountability. To learn more about us, visit our About Us page.
9. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact the jackpotbd support team:
Live Chat
24/7 Bengali live chat support available
Your privacy is of the highest importance to us. jackpotbd is always committed to protecting your information. To learn more about responsible gaming, visit our Responsible Gaming page.